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Overview
Generally, learning and development can be considered an element of HRM.A key goal of learning and development is to align employee goals and performance with those of the organization. A learning and development manager must identify skill gaps among employees and teams within an organization in order to develop and deliver training that addresses those gaps. Learning & development managers help ensure employees are well equipped to deal with the challenges of their jobs and aligned with business goals.
87% of millennials say the learning and development process at work is important, and 59% of millennials say that opportunities to learn and grow are very important when deciding what job to apply for. Empowering every employee to handle customer conversations effectively, has a remarkable impact on customer satisfaction. There is an 16% increase in customer satisfaction for companies who use learning technologies. In this article, we will discuss how important learning and development is for any business.
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