Customer Delight

CUSTOMER DELIGHT

At SAVIC we look at CSR as a voluntary obligation. Our initiatives are presently limited and shall gain momentum with growth of company. We are currently focusing on Education, Health and Hygiene. To that effect we are making monthly contributions of Rs 10,000/ through an NGO.

Provide real time support

Offering real time support is the best way to truly delight our customers and ensure their loyalty — knowing that they can reach out to us using the channels that work for them, have their opinion heard out and hopefully see their feedback taken into work can only improve customer loyalty and reduce our churn statistics.

real time support
Deliver Customer Expectations

As each customer will have a different perception of what customer service means to them we provide good customer service, we know the needs of the customer and how to fulfil those needs. The expected level of service varies from marketplace to marketplace, industry to industry and, to some extent, from customer group to customer group.

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Making our customers feel valued

Our customers feel valued, so they stay loyal to our business. Loyal customers also help us to get new customers by sharing our business to their friends and co-workers. They do free word of mouth marketing for us and as a result, our business grows. Therefore, we value our customers and make them feel special.

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To Know our Customers Top Issues

Our customers feel valued, so they stay loyal to our business. Loyal customers also help us to get new customers by sharing our business to their friends and co-workers. They do free word of mouth marketing for us and as a result, our business grows. Therefore, we value our customers and make them feel special.

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Analyse customer feedback

Our customers feel valued, so they stay loyal to our business. Loyal customers also help us to get new customers by sharing our business to their friends and co-workers. They do free word of mouth marketing for us and as a result, our business grows. Therefore, we value our customers and make them feel special.

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Listen to our customers

Our customers feel valued, so they stay loyal to our business. Loyal customers also help us to get new customers by sharing our business to their friends and co-workers. They do free word of mouth marketing for us and as a result, our business grows. Therefore, we value our customers and make them feel special.

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Personalize Interactions Across Channels and Touchpoints

Customer touchpoints are our brand’s points of customer contact, from start to finish. In SAVIC we capture real-time consumer insights, and then use them to bring true personalization to every interaction with our brand — all in an instant.

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Passionate about Customers Success

We are passionate about customer success and it’s positive outcome—building relationships that last.We approach customer success by focusing on the bigger picture. No matter who the client is, our number one goal is to always make sure customers are empowered by using services and solutions.

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