Life At SAVIC
Re-imagining of business in the digital age with digital transformation
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Access resources to help you manage your business and learn how SAVIC is responding.Access resources to help you manage your business and learn how SAVIC is responding.
SAP Hybris Commerce Cloud drives digital transformation and enables you to become an omni-channel business, delivering contextual customer experiences and unifying customer processes. We help you integrate all digital and physical customer touchpoints onto a single, robust platform – including online, mobile, point-of-sale, call center, social media and print – empowering you to deliver exceptional, seamless customer experiences, in any industry, anywhere in the world.
Built for B2B, B2C and B2B2C, SAP Hybris Commerce Cloud enables organizations to thrive in today's digital economy. Our customer-centric approach to channel integration empowers you to deliver customer experiences that boost loyalty and increase Commerce.
SAP Hybris Commerce Cloud lets you focus on your core business, while we take care of the hardware, software, IT Staff and all operations. We help you improve operational efficiency and scalability, to lower costs and maintain high availability and security. Our entire operations staff has domain expertise in SAP Hybris, and will work to ensure that your commerce site is up and running, optimized for the best customer experience, and functioning properly 24x7. You benefit from the lower entry costs of the subscription model, and the flexibility of having payment models tailored to your specific requirements, while we maintain high availability and security of your systems.
Build an interactive community with the SAP Jam Communities solution, to foster collaborative service issue resolution. Through Q&A forums and discussions, your community members can get the answers they need anytime and anywhere.
Go to market quickly
Provide your customer service agents with the customer and solution details they need for a successful service interaction, at their fingertips. Know which field service resources are available at any given time to address a customer need and increase utilization. With collaboration tools and knowledge bases, service agents will be able to tap into the combined company knowledge instantly and increase the speed it takes to solve a customer issue.
Interact, engage and transact
Meet your customers in the channel of their choice. Your customers expect to be served at their terms, and through their preferred communication channels. Allow your customers to communicate with your business and answer their inquiries seamlessly through their preferred social or traditional communication channels.
Get enterprise-class features,
Your service teams must be closely connected to your entire enterprise. Today, potential customers are already seeking information from companies through service platforms before they make their first purchase decision. Operate as a single brand across channels, orchestrating customer experiences – both pre- and post-sale – across all touch points.
The Channels Your Customers Want
Service managers and field service technicians need complete mobile access. Field service agents should be equipped with the tools they need to address customer issues quickly and efficiently. Equip your field agents to look up inventory information and order spare parts right from their smart device on the job. Drive productivity and resolve service requests with the intuitive user interface on mobile devices.
Win and retain
valuable loyal customers by engaging them personally, with the help of relevant, contextual customer insights..
Grow and expand
your business with a solution that scales with you. Choose from Standard, Professional and Enterprise Editions to meet your unique business needs..
control and confidence through streamlined processes.
Have complete deployment flexibility
by bringing your system on-premise if you wish or remain worry-free in the cloud.. Field service agents should be equipped with the tools they need to address customer issues quickly and efficiently. Equip your field agents to look up inventory information and order spare parts right from their smart device on the job. Drive productivity and resolve service requests with the intuitive user interface on mobile devices.
Explore an approach that helps launch sap cloud methodology quickly and efficiently the first time − while continuously delivering Digital technologies to drive sustained Transformation .
A service delivery system (SDF) is a collection of concepts, guidelines, regulations, and constraints that a service provider can use to direct the design, creation, implementation, operation, and retirement of services in order to provide a consistent service experience to a particular user group.
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