SAP Service Cloud V2 Solution

Deliver on Your Brand Promise With Intelligent Customer Service

The new intelligent SAP Service Cloud revolutionizes customer service by delivering meaningful customer connections throughout a customer life cycle. Focusing on speed, insights, and accuracy, SAP Service Cloud resolves customer issues at unmatched speed - protecting the brands promise and securing future growth.

Today, to deliver the outcomes that customers expect, organizations must connect customer service to their value chain. Customer service is no longer an activity that is confined to a department. The new SAP Service Cloud Version 2 empowers organizations to activate the entire enterprise to deliver on their brand promise and secure customer loyalty.

SAP Service Cloud drastically improves organization's ability to deliver service excellence with better visibility, greater accountability, and faster time to resolution through new dynamic case management and case modelling capabilities.

What is the use of SAP service cloud?

SAP Service Cloud is one of the solutions in the SAP Customer Experience Suite.

The SAP Service Cloud is a software programme designed to help businesses manage their customer service operations more efficiently. It helps in improving customer satisfaction, increasing customer loyalty, and reducing costs.

With intelligent customer service, you can

Accelerate issue resolution by connecting customer service management across the enterprise
Increase customer service efficiency with AI-driven insights, recommendations, and automation
Leverage insights to stay on top of customer behaviour and e-commerce performance
Improve accuracy and speed up ticket closure with powerful case management workflows that streamline issue resolution
Let business users adapt to evolving customer service needs by modifying the solution with low-code and no-code development

Features of SAP Service Cloud

Streamlining Customer Service Operations.

SAP Service Cloud offers a comprehensive array of features designed to streamline customer service operations. From advanced ticket management to seamless communication channels, discover how SAP Service Cloud enhances efficiency and elevates customer satisfaction.

Intelligent Service

Generative AI, Solution recommendations, Case categorization and sentiment analysis, Internet of Things.

Customer Service Agility

Scalable platform, Low-code and no-code application development, Composable apps.

Connected Enterprise

Integration with the back office, Integration with sales, commerce, and marketing, Integration with SAP Field Service Management, Integration with Experience Management solutions.

Omnichannel Service

Channel orchestration,Customer self-service,Agent desktop,Customer identification.

Agent Experience

Agent console, Connected processes, Integration with Microsoft Teams.

Case Designer & Case Management

Case designer, Case management, Guided workflows, Agility.

Industry Applications of SAP Service Cloud

SAP Service Cloud is a powerful suite of customer service management solutions offered by SAP, a leading provider of enterprise software.

It's designed to enhance customer experience and streamline service operations across various industries.

Here are some industry applications of SAP Service Cloud and how SAVIC, as a consulting and implementation partner, can help n each of these industries, SAVIC can provide comprehensive services, including business process analysis, solution design, configuration, customization, data migration, training, and ongoing support to maximize the benefits of SAP Service Cloud implementation. SAVIC's expertise and experience in SAP solutions can help organizations optimize their customer service operations and drive business growth.

Retail

In the retail sector, SAP Service Cloud can be used to manage customer inquiries, complaints, and returns efficiently. SAVIC can assist retail businesses in implementing SAP Service Cloud to centralize customer interactions, provide personalized service.

Manufacturing

Manufacturers utilize SAP Service Cloud for enhanced after-sales support. SAVIC aids in integrating it with existing ERP and CRM systems, ensuring a seamless service journey. This includes efficient warranty management, field service, and product registration for customers.

Financial Services

SAP Service Cloud empowers banks to offer personalized financial guidance and handle customer inquiries effectively. SAVIC assists in its implementation, enhancing customer satisfaction, retention, and regulatory compliance with streamlined case management.

Healthcare

SAP Service Cloud optimizes patient support, appointment scheduling, and medical device management in healthcare. SAVIC facilitates its implementation, ensuring HIPAA compliance, seamless integration with electronic health records and mobile apps.

How Can SAP Service Cloud Help Your Business?

Introducing SAVIC Service Acceleratoreployable in just ten weeks.

Experience the transformative power of the SAVIC Service Accelerator for SAP Service Cloud, deployable in just ten weeks.

Faster time to value

With predefined templates, workflows, and configurations, customers can quickly implement and benefit from the solution within ten weeks.

Lower cost

Reduced development time and resources lead to cost savings.

Reduced complexity

The pre-packaged solution allows organisations to focus on their core business operations without the need to manage complex software implementations.

Adherence to best practices

The solution is built on industry best practices, ensuring optimal performance and results.

Strong support

As an expert partner of SAP, SAVIC provides robust support for the solution, ensuring smooth operation and prompt resolution of any issues.

Support

Elevate the performance of your SAP solutions with our IT experts and support services. Benefit from long-term plans, embedded teams, remote technology support, a self-service portal, and innovative strategies—all with the added advantage of SAVIC

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SAP S/4HANA Cloud, public edition is a ready-to-use cloud ERP with current industry best practices and regular updates, making it a hassle-free solution for businesses to adopt and utilize.SAP S/4HANA Cloud, public edition is a ready-to-use cloud ERP with current industry best practices and regular updates, making it a hassle-free solution for businesses to adopt and utilize.SAP S/4HANA Cloud, public edition is a ready-to-use cloud ERP with current industry best practices and regular updates, making it a hassle-free solution for businesses to adopt and utilize.

Services

Unlock the potential of your business with our comprehensive service and support plans, expert consulting services, tailored application development, proven best practices, and extensive industry and technical expertise. Experience the SAVIC difference.

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SAP Service Cloud V2 Solution

What is the use of SAP service cloud?

Features of SAP Service Cloud

Intelligent Service

Customer Service Agility

Connected Enterprise

Omnichannel Service

Agent Experience

Case Designer & Case Management

Industry Applications of SAP Service Cloud

Retail

Manufacturing

Financial Services

Healthcare

How Can SAP Service Cloud Help Your Business?

Faster time to value

Lower cost

Reduced complexity

Adherence to best practices

Strong support

Support

Services

Request of Services

Let's Talk

Life At SAVIC

Maxcare Support Beyond

Empower YourCareers

Email connect and coordinate

Working together with Teams

Analytic Analyze your Data

CRM ,Build Relationship

SAVIC BoardroomBooking

SAP Service Cloud V2 Solution

What is the use of SAP service cloud?

Features of SAP Service Cloud

Intelligent Service

Customer Service Agility

Connected Enterprise

Omnichannel Service

Agent Experience

Case Designer & Case Management

Industry Applications of SAP Service Cloud

Retail

Manufacturing

Financial Services

Healthcare

How Can SAP Service Cloud Help Your Business?

Faster time to value

Lower cost

Reduced complexity

Adherence to best practices

Strong support

Support

Services

Request of Services

Let's Talk

Maxcare Support
Beyond

Empower Your
Careers

CRM ,
Build Relationship

SAVIC Boardroom
Booking