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SAP Hybris Commerce Cloud

Commerce cloud

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Create highly targeted, relevant and exciting omni-channel commerce experiences across all touchpoints

SAP Hybris Commerce Cloud drives digital transformation and enables you to become an omni-channel business, delivering contextual customer experiences and unifying customer processes. We help you integrate all digital and physical customer touchpoints onto a single, robust platform – including online, mobile, point-of-sale, call center, social media and print – empowering you to deliver exceptional, seamless customer experiences, in any industry, anywhere in the world.



Track leads, optimise all Commerce activities, and close deals faster

Our single-stack architecture ensures a fast time to innovation, drives the best total cost of ownership and offers maximum exibility for extension and customization.

Built for B2B, B2C and B2B2C, SAP Hybris Commerce Cloud enables organizations to thrive in today's digital economy. Our customer-centric approach to channel integration empowers you to deliver customer experiences that boost loyalty and increase Commerce.


Focus on Your Core Business

SAP Hybris Commerce Cloud lets you focus on your core business, while we take care of the hardware, software, IT Staff and all operations. We help you improve operational efficiency and scalability, to lower costs and maintain high availability and security. Our entire operations staff has domain expertise in SAP Hybris, and will work to ensure that your commerce site is up and running, optimized for the best customer experience, and functioning properly 24x7. You benefit from the lower entry costs of the subscription model, and the flexibility of having payment models tailored to your specific requirements, while we maintain high availability and security of your systems.



Key Features

  • Rapid deployment of a truly omni-channel solution that integrates all digital and physical touchpoints for a seamless customer experience
  • Superior data management to ensure consistent, high- quality information across all channels
  • Flexible, modular platform built on a modern, standards- based architecture
  • Easy to extend, customize, integrate and maintain
  • Pre-integrated with all of SAP Hybris solutions, as well as 
SAP S/4 HANA and other SAP solution suites
  • Intuitive, easy-to-use business tools
  • Commerce Accelerators offer quick implementations of industry-tailored omni-channel experiences
  • Self-service portal for set-up, management and monitoring of cloud instance 


Drive Engagement with Support Communities

Build an interactive community with the SAP Jam Communities solution, to foster collaborative service issue resolution. Through Q&A forums and discussions, your community members can get the answers they need anytime and anywhere.

Your Commercepeople will love SAP Hybris Commerce Cloud because they can now close more deals faster with:

Go to market quickly

Provide your customer service agents with the customer and solution details they need for a successful service interaction, at their fingertips. Know which field service resources are available at any given time to address a customer need and increase utilization. With collaboration tools and knowledge bases, service agents will be able to tap into the combined company knowledge instantly and increase the speed it takes to solve a customer issue.

Interact, engage and transact

Meet your customers in the channel of their choice. Your customers expect to be served at their terms, and through their preferred communication channels. Allow your customers to communicate with your business and answer their inquiries seamlessly through their preferred social or traditional communication channels.

Get enterprise-class features,

Your service teams must be closely connected to your entire enterprise. Today, potential customers are already seeking information from companies through service platforms before they make their first purchase decision. Operate as a single brand across channels, orchestrating customer experiences – both pre- and post-sale – across all touch points.

The Channels Your Customers Want

Service managers and field service technicians need complete mobile access. Field service agents should be equipped with the tools they need to address customer issues quickly and efficiently. Equip your field agents to look up inventory information and order spare parts right from their smart device on the job. Drive productivity and resolve service requests with the intuitive user interface on mobile devices.

Win and retain

valuable loyal customers by engaging them personally, with the help of relevant, contextual customer insights..

Grow and expand

your business with a solution that scales with you. Choose from Standard, Professional and Enterprise Editions to meet your unique business needs..

Gain visibility,

control and confidence through streamlined processes.

Have complete deployment flexibility

by bringing your system on-premise if you wish or remain worry-free in the cloud.. Field service agents should be equipped with the tools they need to address customer issues quickly and efficiently. Equip your field agents to look up inventory information and order spare parts right from their smart device on the job. Drive productivity and resolve service requests with the intuitive user interface on mobile devices.

Most Simple, Scalable and Flexible
" OMNI-CHANNEL COMMERCE CLOUD SOLUTION"

SAVIC Launch Methodology

Explore an approach that helps launch sap cloud methodology quickly and efficiently the first time − while continuously delivering Digital technologies to drive sustained Transformation .


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SAVIC Delivery Frame Work

A service delivery system (SDF) is a collection of concepts, guidelines, regulations, and constraints that a service provider can use to direct the design, creation, implementation, operation, and retirement of services in order to provide a consistent service experience to a particular user group.


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